Tim Norris
A very extraordinary guy.
SUMMARY
Proven and tenured Training & Instructional Design Leader. Proficient expertise in training and operations. Extensive experience developing high preforming teams that deliver superior, value-added results. Possess vision and analytical skills to create infrastructure and process for sustainable teams and training programs. Reputation as a catalyst and leader driving results in a collaborative manner while leveraging innovation within the commercial organization.
CORE COMPETENCIES
Creation of Virtual Learning Programs
Operations and Field Efficiency
Leadership Development
New Product Introduction
Teacher Training
Curriculum Design
SKILLS
Articulate Storyline 360
Camtasia
SCORM Cloud
Adobe Illustrator
Adobe Photoshop
Composite Risk Management
Safety
SharePoint Mastery
Microsoft Teams
HTML
Curriculum Design and Development
Adult Education
Network Security
Knowledge Management
Operations and Planning
Professional Development
EDUCATION
Texas Tech University, Lubbock, TX
Master of Education (2016)
Teaching Certificate (2009)

University of California, Riverside, CA
Cross-Cultural Language and Development (2010)
EXPERIENCE
April 2023 - Current
Training Manager: RF Technologies
  • Developed technical ILT, VILT, On-the-Job Training, eLearning,assessments, labs, and just-in-time content for employees,partners, Sales representatives and customers (implementationand end-user training)
  • Conducted all phases of content development, including needsanalysis, strategy alignment, design, development, and evaluation
  • Developed content templates and processes
  • Implemented customer (end-user) approach to tell a story usingbranching scenarios (incorporating character animations)
  • Launched a Partner Certification program, which increased Field-Service capacity and improved installation accuracy
​Jan 2022 - April 2023
Employee Development Leader: Sabic Innovative Plastics
  • Established a fully operational web-based training portal used tohost digital training content; authoring more than 15 assessmentsused to reinforce and evaluate knowledge retention
  • Captured, edited, and published interactive Training videos tosupport initial and refresher training
  • Created and implemented a shared, site-wide qualificationschedule, which increased visibility of Operator trainingreadiness, qualification timelines, and training gaps
  • Designed, developed, and delivered a Workforce DevelopmentTraining Newsletter used to increase and improve communicationof training events and site training initiatives
  • Scoped, sequenced, published and deployed an Instrumentationand Electricity (IE) Bootcamp course
  • Authored Initial Training agendas to support a streamlinedonboarding experience for new Operators
  • Authored a procedure for baselining Trainer competencies; usedto evaluate and support Shift Trainers
April 2016 - Jan 2022
Global Training Manager • STANLEY Healthcare
  • Developed and implemented Instructional Design Processes
  • Launched strategies for Field Training development programs 
  • Instituted robust and reliable Knowledge Management programs for digital resources
  • Authored web-based training portals for remote learning
  • Launched multiple remote virtual labs to support software demos for clinical and technical training initiatives
  • Developed methodologies to drive efficient technical implementation of Instructor Led Training
  • Designed knowledge-sharing platforms for collaboration across multiple business sectors
  • Managed and developed Learning Management Systems (LMS) 
  • Launched Customer Training guidance initiatives to increase training readiness
  • Created quality systems and processes to improve productivity and customer training efficiency      
  • Delivered user training for Real Time Location Systems (RTLS) and software
  • Designed, developed, and refined customized training materials for use in hospitals and health systems
  • Contributed valued technical expertise to RTLS solution implementations
  • Developed field processes for use in professional service initiatives and clinical implementations
  • Implemented a continuous RTLS learning platform for peers and teams 
  • Launched a peer review initiative centered on mentorship and coaching in the field
  • Drafted and published comprehensive deployment guides for field testing and site validation
  • Trained engineers on the deployment of RTLS technology for hospitals and health systems
​July 2001 - April 2016
Communications Officer • United States Army
  • Directed operations, set priorities, managed network security, developed training, and deployed communications personnel and equipment
  • Planned, managed, and directed the establishment, installation, and maintenance of communications networks and systems
  • Planned, managed, and directed automations systems administration, maintenance, and information security operations
  • Developed quarterly training programs for communications systems and occupational tasks
  • Postured the unit for mission readiness by implementing technical certification standards
  • Served as battalion trainer and professional development consultant
  • Developed detailed work plans, schedules, project estimates, resource plans, and status reports
  • Conducted project meetings, ensured adherence to quality standards, and reviewed project deliverables
  • Facilitated direct project support for eight staff sections with multiple business needs
  • Implemented systems to enhance property accountability
  • Managed a team of technician in support of Joint Warfighter initiatives
  • Trained subordinates and developed effective teamwork strategies used throughout US Army Pacific
  • Built a training and maintenance program for the Military Affiliate Radio Station enabling robust contingency communication throughout the Pacific
  • Developed a program to enhance the organizations training readiness on wartime equipment postures